Return Policy
At Hair Addicct, we are committed to delivering premium-quality natural hair care products crafted with carefully selected ingredients. Because of the unique nature of our formulations and for health, safety, and hygiene reasons, we are unable to accept returns or exchanges once a product has left our facility.
All Sales Are Final
- We do not provide refunds, returns, or exchanges on any products purchased.
- Price adjustments on previously purchased items are not available.
- Once an order has been processed and shipped, it cannot be modified or canceled.
Damaged or Incorrect Orders
If you receive a product that is damaged during shipping or an incorrect item in your order, please contact our Customer Care Team within 7 business days of delivery at naturalhaircare@hairaddicct.com. To be eligible for a replacement or store credit, you will be required to provide a clear photo of the damaged or incorrect product, along with your order details. Once verified, our team will work diligently to resolve the issue by offering a replacement or store credit where applicable.
Quality Assurance
Each product is carefully inspected and packaged before leaving our facility to ensure it meets our quality standards. We encourage customers to review product descriptions, ingredients, and usage instructions before making a purchase to ensure suitability for their hair and scalp needs.
Customer Responsibility
As our products are made from natural, plant-based ingredients, individual results may vary. Hair Addiccy cannot guarantee specific outcomes and is not responsible for any sensitivities, allergic reactions, or misuse of products. We recommend conducting a patch test prior to full use.
We truly value your support and understanding as we continue our mission to provide safe, effective, and natural solutions for hair care.
With love & gratitude,
